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FAQ

 

How it works/faq

Our aim is to make your shopping experience as pleasurable and easy as possible. Any answers that you can't find here feel free to contact us here.

 
 

How long does it take for my bid to be accepted

Bids can last until a seller decides to sell their sneaker at the price you entered. You can edit your price or delete the bid totally whenever you want. If you remove all credit cards you have saved all your bids will fail if a seller accepts so ensure to keep atlas one card one file

When Can I expect My Sneakers

Sneakers are shipped to us by sellers for authentication and then shipped to you. We give sellers 3 days to ship and we validate as soon as we receive them. This process can take on average 5 days. We strive to get you the sneakers you need as soon as possible so all orders are shipped via UPS. You can track your orders within the app from the Biding & Purchasing section.

Do I need to provide pictures to sell my sneakers

No. We make selling as easy as 1 2 3. Find the sneakers that you want to sell, list the size you have and the price you are seeking and wait for it to sell. Once its sold we will send you a shipping label, you need the make sure you send us the sneakers in the its original box placed inside a shipping box and use the label we provide. Once we receive the sneakers and validate its authenticity your fund will be send to your PayPal account. That's it!!!

What's the difference between each Jetbox plan

JetBox service aims to cater to each level of shopper, from those that just want a few more pieces in their closet to those that want to revamp their entire wardrobe. To do this we offer multiple plan types; Gear box, Premium Box and Elite Box. Each plan includes shipping.

- Gear Box provides clothing such as t-shirts or hoodies, accessories such as socks and additional pieces that can include cleaning kits or wallets. Gear Box retail value is $100 or more for $65 a month.

- Premium Box provides a higher ties of gear box items plus a pair of premium tier sneakers such as Air Max, Jordan's, Puma, New Balance, NMDs and more. Premium Box retail value is $250 or more for $145 a month.

- Elite Box provides the highest tier of clothing, accessories and sneakers. We curate the streetwear items for you and let you pick the sneakers you get from a pool of sneakers like Vapor Max, Limited Jordan Retros, Primeknit NMDs & Ultra Boost and collaboration releases. Elite box retail value is $350 or more for $255 a month.

Returns & Exchanges

All sales on sneakers and individual streetwear, accessories can be returned for JetSole credit towards a future purchase. Items must be unworn and in the original box. Request a return to JetSole within 3 days in order to be eligible by sending an email to returns@jetsole with the order number. Streetwear items you get from the JetBox membership can be be exchanged for a different size when possible. Email jetbox@jetsole.com to inmate an exchange for an item.